2 years warranty
60 days return period
– Handmade –
free shipping within NL & BE
WHAT IS YOUR RETURN POLICY?
You have 60 days to return your order after receiving it. We only accept returns that are undamaged and in their original packaging.
HOW DO I RETURN MY ORDER?
Send your order together with the return form to the address below. You can download the return form here.
WHEN DO YOU PROCESS THE RETURN?
We aim to process returns within 14 days of receipt.
WHEN WILL THE MONEY BE IN MY ACCOUNT?
We aim to transfer the money within 14 days after receipt of the return. With Dutch banks, the money is usually on your account immediately. With international banks, it may take 1-2 working days.
HOW MUCH DOES IT COST TO RETURN MY ORDER?
The shipping costs of your return are within the Netherlands € 7.95 (Post NL). Shipping costs outside the Netherlands may vary. We advise you to ask your local shipping service for prices.
WHAT SHOULD I DO IF MY ORDER IS DAMAGED?
All our products come with a 2-year guarantee. In case of a damaged product, please contact our customer service. Do not forget to take a picture of the damage. Click here to contact our customer service.
HOW LONG DO I GET WARRANTY ON MY QOPPEL PRODUCTS?
We use the best materials and therefore provide all our products with a 2-year warranty.
Is your question not listed here? Please contact us via the contact form or via our social media channels. We will be happy to help you!